CPD

Introduction:

Members of the National Register of Reflexologists (Ireland) are expected to always observe all parts of this Code of Ethics and Professional Conduct and to conduct themselves in such a manner as to uphold and maintain the highest professional standards of Reflexology.

This Code governs the attitude and behaviour of the reflexologist towards clients, the general public, and fellow reflexologists, and will also form the basis for discussion and discipline in the event of any complaint against a member.

Members must recognise that the primary obligation is towards the client, and at all times must practise their skills to the best of their ability for the benefit of the client. The comfort and welfare, culture and customs, values and spiritual beliefs of the client must always have priority over any other consideration.

1. Accurate and detailed records of treatment must be kept, but any knowledge acquired in a professional capacity during consultation or during treatment may not be divulged to a third party without the client's consent, except where required by law.
2. Members must not make medical diagnoses or use implements.
3. Aromatherapy oils may not be used before or during a reflexology treatment.
4. No unqualified advice should be given.
5. No claim should be made to have effected a cure.
6. Members must present a united front to the public and should not imply criticism of colleagues either in writing or verbally, in the presence of clients or of the general public.
7. Members' premises and clinics should be maintained in a condition that reflects credit on the profession of Reflexology.
8. A member has the right to refuse treatment provided such refusal is given in a professional manner.
9. Members have a responsibility to continue their personal and professional development by updating their training and skills, with the Registry's CPD accredited post diploma programme.
10. A member who practises another therapy in conjunction with reflexology must make it clear to the client that such secondary therapy is not part of the reflexology treatment.
11. A practising member must have full malpractice and public liability insurance cover.
12. When giving treatment to a person under sixteen years of age, or a vulnerable person, it is necessary to seek prior permission (consent form) from a parent or guardian, and also to request the presence of a third party on whose integrity the reflexologist can rely.
    
13. A member wishing to teach Reflexology must have a minimum of five years postgraduate clinical experience. Assistants must have a minimum of three years postgraduate experience and must themselves be registered members of the National Register of Reflexologists (Ireland).
14. A 'Complaints Procedure' is available to members, students, and clients, and anyone wishing to avail of that service should bring the matter to the attention of the Registrar in writing, for it to be placed before the N.R.R.I. Executive Committee for their consideration.

Any proposed addition, deletion, or amendment to this Code of Ethics and Professional Conduct will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

The NRRI Members’ Code of Ethics and Professional Conduct is fundamental to the conduct of accredited school principals and staff and must be observed by them at all times in their personal capacities and in their relationship to the students, in their conduct of diploma courses and CPD courses, and in their relationships with the NRRI and other accredited schools: Likewise, schools must ensure the observance of the NRRI Students’ Code of Ethics and Practice by their students.

The primary obligation is towards the students with due consideration for individual cultures and religious beliefs.

1. 1. Accredited schools must conduct all aspects of their business in compliance with the NRRI Quality Assurance Document and its appendices, which form the basis of their accreditation, and any subsequent additions or amendments thereto.
   2. Accredited schools are required to work in harmony and co-operation with the NRRI and with each other in the promotion of reflexology as a unique and specialised complementary therapy. Representation at the NRRI annual Schools’ meetings is an important factor in this process.
   3. Accredited schools must present a united front to their students and to the general public and must not publicly imply criticism of other schools or their personnel either in writing or verbally.
   4. Complaints or grievances relative to a school principal and/or staff member and/or the conduct of a course must be referred to the NRRI for mediation, and for disciplinary action when necessary. Failure on the part of the school to co-operate in the mediation process will be grounds for suspension of accreditation.
   5. Premises used by schools for diploma and cpd courses must provide an environment that is conducive to training and learning, and that reflects credit on the profession of reflexology.
   6. Any proposed addition, deletion, or amendment to this Code shall be considered by the NRRI Advisory Council whose decisions shall be final.

Any proposed addition, deletion, or amendment to this Code of Ethics will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

Introduction:

Only students attending diploma courses in reflexology at schools accredited by the National Register of Reflexologists (Ireland) - hereinafter referred to as the NRRI - over eighteen years of age and having paid the current membership fee, are eligible for NRRI student membership.

Student membership is valid for the period of the course which is current at the time of joining.

This Code of Ethics has been executed to regulate the attitude and conduct of student members towards clients, the general public and fellow reflexologists, to uphold the highest professional standards of practice, and to provide a basis for discussion in the resolution of complaints.

Student members must present a united front to the public and should not imply criticism of colleagues either in writing or verbally, in the presence of clients or of the general public.

1. Acceptance and observation of this Code of Ethics is a condition of membership.

1. Student members must recognise that as reflexologists their primary obligation is towards the client and must practise their skills to the best of their ability for the benefit of the client. The comfort and welfare, culture and customs, values and spiritual beliefs of the client must always be given appropriate priority. Reflexologists must behave with integrity, courtesy and discretion. Their attitude must be competent and sympathetic, hopeful and positive, thus encouraging an up-lift in the patient's mental outlook and belief in a gradual progression towards wholeness.
2. Student members must restrict their extra-mural practice of reflexology to close family and friends, and to the regulatory requirements of Case Histories, at all times in close consultation with their tutors.
3. Student members must take guidance from their tutors regarding contra-indications for reflexology treatment.
4. When giving treatment to a person under eighteen years of age it is advisable to seek prior permission from a parent or guardian, and also to request the presence of a third party on whose integrity the reflexologist can rely.
5. A member who is qualified to practise another therapy in conjunction with reflexology may do so only with the prior agreement of both the school tutor and the client, and must make it clear to the client that such secondary therapy is not part of the reflexology treatment. Aromatherapy oils may not be used before or during a reflexology treatment.
6. Accurate and detailed records of treatment must be kept, but any knowledge acquired in a professional capacity during consultation or during the treatment may not be divulged to a third party without the client's consent, other than to the student's tutor in the regular course of training and except when required by law.
7. Medical diagnoses must not be made or implied. The reflexologist may offer an attempt to achieve a certain measure of healing and homeostasis, but recovery must never be promised, and no claim should be made to have effected a cure.
8. No unqualified advice should be given and implements must not be used.
9. A "Complaints Procedure" is available to students and clients, and anyone wishing to avail of that service should bring the matter to the attention of the Registrar in writing, for it to be placed before the NRRI Executive Committee for their consideration.

Any proposed addition, deletion, or amendment to this Code of Ethics will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

Introduction:

Definition of a Vulnerable Persons >>here>>

This statement is in line with the Children First Act 2015 and Safeguarding Vulnerable Persons National Policy 2012

As a Reflexologist providing services to children/vulnerable persons as a sole trader, I recognise the importance of ensuring their safety, welfare, and protection at all times. The well-being of children and vulnerable persons is paramount in all aspects of my practice. Therefore, I am committed to implementing the following safeguarding measures:

1. PROFESSIONAL CONDUCT: I will adhere to the highest standards of professional conduct when working with children/vulnerable persons, ensuring that my interactions are appropriate, respectful, and transparent at all times.
2. INFORMED CONSENT: Prior to commencing any reflexology sessions with a children/vulnerable person, I will obtain informed consent from their parent or legal guardian. This consent will include clear information about the nature of the treatment, its potential benefits and risks, and any relevant policies regarding safeguarding.
3. PRIVACY AND CONFIDENTIALITY: I will maintain strict confidentiality regarding all information shared by children/vulnerable persons and their families, except in cases where disclosure is required by law or is necessary to safeguard the child's welfare.
4. SAFE ENVIRONMENT: I will ensure that the environment in which reflexology sessions take place is safe, clean, and suitable for children/vulnerable persons. This includes appropriate hygiene practices and the removal of any potential hazards.
5. BOUNDARIES AND PROFESSIONALISM: I will maintain clear and appropriate boundaries with children/vulnerable persons, refraining from engaging in any behaviour that could be misconstrued or deemed inappropriate. I will also refrain from providing reflexology treatments to children without the presence of a parent or legal guardian.
6. TRAINING AND AWARENESS: I will regularly update my knowledge and skills related to children/vulnerable persons safeguarding through relevant training and resources.* This will enable me to recognize signs of abuse or neglect and take appropriate action if any concerns arise.
7. REPORTING PROCEDURES: If I have reasonable grounds for concern regarding the safety or welfare of a children/vulnerable person, I will follow the appropriate reporting procedures as outlined by the relevant authorities in my jurisdiction. This may include reporting to child protection services or other appropriate agencies.
8. REVIEW AND MONITORING: I will regularly review and monitor my children/vulnerable persons safeguarding practices to ensure that they remain effective and up-to-date. This may involve seeking feedback from parents and guardians, consulting with relevant professionals, and making any necessary adjustments to my policies and procedures.

By implementing these safeguarding measures, I am committed to creating a safe and supportive environment for child/vulnerable person receiving reflexology treatments in my care. I recognize the importance of collaboration with parents, guardians, and other professionals to promote the well-being of children/vulnerable persons and respond effectively to any safeguarding concerns that may arise.

*Resources on training and updates can be found here* https://www.tusla.ie/children-first/

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Any proposed addition, deletion, or amendment to this Safeguarding Statement will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

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Resources & Printable versions:

Printable NRRI Members Safeguarding Statement >>here>> to be printed, signed and kept in the place of practice.

!NOTE! Consent forms MUST be printed, filled out and signed before first treatment!

Parent Guardian Consent Form - Child/Under-aged >>here>>

Parent/Guardian Consent Form - Vulnerable/Special Needs Person >>here>>

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Children First Act 2015 >>here>>

Children First E-Learning Programme >>here>> Strongly advisable to complete if working with children!

Safeguarding Vulnerable Persons National Policy 2014 >>here>>

Introduction:

National Register of Reflexologists (Ireland) Complaints Policy is to guarantee that each complaint by them or against them will be conducted in fairly manner and without prejudice.

 COMPLAINT AGAINST MEMBER:

1. Every formal complaint against one of the Members of the NRRI must be submitted in writing to the Registrar.
2. Registrar will forward the complaint to the Complains Committee for review.
3. Complaints Committee will discuss the issue, process pertinent investigation and/or mediation and will decide further action:
4. Case dismissed/Problem solved/no further action required.
5. Official Warning to the Member.
6. Termination of Membership.

COMPLAINT AGAINST SCHOOL:

1. Every formal complaint against one of the NRRI Accredited School must be submitted in writing to the Registrar.
2. Registrar will forward the complaint to the Complains Committee for review.
3. Complaints Committee will discuss the issue, process pertinent investigation and/or mediation and will decide further action:
4. Case dismissed/Problem solved/no further action required
5. Official Warning to the School
6. Termination of School Accreditation.

COMPLAINT AGAINST NRRI:

1. Every formal complaint against the NRRI Registry must be submitted in writing to the Registrar.
2. Registrar will forward the complaint to the Complains Committee for review.
3. Complaints Committee will discuss the issue, process pertinent investigation and/or mediation and will decide further action:
4. Case dismissed/Problem solved/
5. Case forwarded to the Board of Directors for opinion and judgement.

 Any proposed addition, deletion, or amendment to this Complaint Policy will be considered by the N.R.R.I. Advisory Council whose final decision will be notified to members.

Any proposed addition, deletion, or amendment to this Code of Ethics will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

This ‘Membership Cancellation and Termination Policy’ is to guarantee that NRRI Membership Code of Ethics and Professional Conduct is respected and to assure that decision made by the Registrar is fair and without prejudice.

 CANCELLATION OF MEMBERSHIP:

1. Membership can be cancelled by request (verbal or written) from a member without a reason at any time.
2. When membership is cancelled by a member remaining fee will not be refunded.
3. After cancellation, member can re-instate its membership at any time, at discretion of the NRRI Registrar.

TERMINATION OF MEMBERSHIP:

1. Membership can be terminated at the discretion of Registrar, however fair judgement, common sense and no prejudice must be kept at all times.
2. Membership will be terminated by the Registrar if a member has breached the 'NRRI Code of Ethics and Professional Conduct'.
3. Membership can be terminated by the Registrar if a formal complaint has been filed against the member (subject to a Complaint Committee's decision).
4. Membership can be terminated by the Registrar if a member has failed to accept the autonomy of the NRRI Registry.
5. Membership can be terminated by the Registrar if a member has acted on disadvantage of NRRI Registry and/or its members.
6. Membership that was terminated will get a refund of remaining months.
7. Membership that was terminated can be re-instated after 12 months at the discretion of NRRI Registrar.

Any proposed addition, deletion, or amendment to this Code of Ethics will be considered by the N.R.R.I. Council whose final decision will be notified to members.

Revised, January 2025

Terms & Conditions of the events facilitated by the NRRI (Short CPD Courses and NRRI National Symposium)

1. Your place on the course will be confirmed upon receipt of a non-refundable deposit.
2. All fees must be paid in full at least 14 days prior to the course start date.
3. Fees may be refundable before the course date; please read the cancellation policy below for details.
4. You may send a substitute delegate, provided they meet the workshop prerequisites.
5. A minimum of ten students is required to conduct the course.
6. In the unlikely event of having to cancel the course due to low enrollment or other unavoidable circumstances, we will notify you at least 7 days prior to the start date and offer you an alternative date/venue or provide you with a full refund.
7. NRRI does not accept responsibility for any expenses already incurred in these circumstances.
8. The fee for a one-day course will vary from course to course (see the current website listing for details).

**CANCELLATION / NEW DATE POLICY**

**Cancellation by Delegate**
1. To cancel your place on an NRRI course, please provide a notice of cancellation by email to reflexions@nationalreflexology.ie or by phone at 086-8159855.
2. To receive a full refund, you must cancel at least 14 days prior to the start of the course.
3. Delegates canceling less than 7 days before the course may still receive a refund (minus a €20.00 administration fee) at the discretion of the Registrar.
4. There will be no refunds for non-attendance at the course.
5. NRRI will accept name changes for attendees; please inform us at least 10 working days prior to the event by calling 086-8159855 or emailing reflexions@nationalreflexology.ie.

**Cancellation / New Date by NRRI**
1. In the event of a course cancellation or postponement by NRRI, delegates will be offered either an alternative date, a credit note, or a full refund.
2. NRRI assumes no liability for events beyond its control.
3. When an event is canceled or postponed, NRRI will notify each participant via email as soon as possible.
4. In such cases, delegates will receive a 100% refund of their deposit/fee.
5. Alternatively, you may choose to apply your paid fee towards:
A. Another NRRI-facilitated course.
B. The next renewal of your membership (if applicable).
C. The purchase of NRRI informational leaflets.

For any comments or inquiries regarding the above conditions, please refer to the Registrar at reflexions@nationalreflexology.ie.

Revised, January 2025

Introduction:

This is section dedicated to guide you through new Data Protection regulation that is coming to life on 25th May 2018.

"Lots of holistic therapists are worried about GDPR and what it means to their business. There's talk of huge fines, data protection officers and more. And who has the time to look into all this? The good news is, the GDPR is really all about common sense and courtesy."

More good news is that you're probably already compliant, or nearly compliant.

After reading and reviewing many sources we decided to share with you "the one" which in our opinion is presented very SIMPLY and BRIEFLY explained!

In our opinion it consist ALL THAT YOU as a therapist (sole trader) NEED TO KNOW to become compliant...*

Please follow this link >>HERE>>

This guidelines have been created by Jenny Sheridan from "Essentials Holistic" Malahide, Dublin. /THANK YOU JENNY!

For those who would like to read more (a lot more) on this topic in general here are some useful links:

1. Professional Reflexology (UK) guide >>LINK>>

(guides for therapists/reflexologists)

2. Data Protection Commissioner (Ireland) >>LINK>>

(official government guidelines - very, very detailed)

3. Top 10 changes introduced by GDPR >>LINK>>

(by PhilipLee Law Agency - very detailed)

 *NOTE: Please be aware this document does not constitute formal legal advice or official government guidance.

Revised, January 2025

This website contains links, for information only, to external websites over which the NRRI has no control and for which the NRRI assumes no responsibility. Publication of these sites does not necessarily imply endorsement of any product or service mentioned therein.

Unauthorised use and/or duplication of this website's contents without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to National Register of Reflexologists (Ireland) Ltd. with appropriate and specific direction to the original content.

Copyright © 2017 National Register of Reflexologists (Ireland) Ltd.

Revised, January 2025